Additional Services
Effective Exception Management
Exceptions are an unfortunate component of selling your brand's products. But it can also be an opportunity to delight your customers when partnered with Abacus, offering rapid resolutions to your customers' needs and excellent communication.
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Abacus supports its clients with reverse logistics services, including return-to-stock, replacement orders, product discard, and repackaging. Clients also trust Abacus with outbound product rework / retrofitting, product testing, warranty inspection and repair.
Reverse Logistics Expertise
Our team of logistics professionals specialize in optimizing your Reverse Logistics processes to minimize the impact to your brand and improve the experience for your customers.
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Reverse Logistics:
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Returns processing can be slow and complicated. With Abacus Logistics, our dedicated returns team processes your returns daily, allowing your customers to have a great experience with your brand, even if they're returning your product.
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Customers can return products for a variety of reasons. The Abacus team inspects the condition of your returns and reports back the disposition, ensuring quality while maximizing items returned to stock.
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Warranty Services & Product Rework / Retrofitting:
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Products updates and overseas manufacturing defects can create a need to rework or retrofit your products with the latest components. The Abacus team works with clients to carefully scope each project to ensure the highest quality is achieved, in a cost-effective manner. Your brand can save on transportation time and cost by sourcing your product rework needs with Abacus, rather than sending the product back to your manufacturer.
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If you're looking for product testing to confirm/deny reports of product defects or other issues that may impact your customers, Abacus will collaborate with your team to design and implement the testing to return your products to the shelves as quickly as possible.
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When Abacus Logistics handles your reverse logistics and product inspection / testing / rework needs, you will enjoy quick product dispositions reported daily, and thorough inspection & testing tailored to your brands standards.
Strive for Perfection
Abacus Logistics has a continuous improvement mindset. We deploy best practices from multiple disciplines, including Lean, Six Sigma, and Agile to ensure we are better for our clients tomorrow than we were today.
When you partner with Abacus, you'll have a partner that will relentlessly seek innovative ways to serve your brand's evolving needs.
Fast Reverse Logistics
Turn a return customer into a delighted customer, with fast, easy returns processing with Abacus
Accurate Product Disposition
Having detailed disposition information from Abacus allows your team to provide the best outcome for your customers
Quality Testing & Inspection
Ensure the products returning to the shelves meet your requirements, with our inspection & testing services